Delivery & Returns

Delivery of the Goods

• Delivery shall take place at the buyer’s place of business or residence. If the seller has agreed to deliver to the buyer, then delivery will be to a specified address with reasonable flat access and appropriate equipment, personal protection and labour in order to take the goods. If delivery is requested to upper floors, lift access or assistance must be available.
• Delivery will take place from Monday to Friday (excluding Bank Holidays) between the hours of 08.00 to 18.00hrs. The delivery address must be suitable for heavy goods vehicles.
• Deliveries required at a separate address other than the buyer’s place of business or residence must be confirmed and agreed in writing.
• Any dates specified for delivery are intended as an estimate, and time for delivery will not be notified. The seller shall make every effort to ensure that the delivery date shall be as accurate as possible. Delay shall not entitle the buyer to terminate or rescind the contract.
• If for any reason the buyer fails to accept delivery or the seller is unable to deliver because the buyer has not provided appropriate support:
  – risk in the goods shall pass to the buyer
  – the contract shall be deemed to have been performed and
  – the seller may store the goods until actual delivery, whereupon the buyer shall be liable for all related costs and expenses (including administration, storage and insurance).
  – The seller may deliver goods in separate instalments. Each instalment can be invoiced separately, in accordance with the terms of the contract.
• Non Delivery:
  – The quantity of any consignment of goods as recorded by the seller shall be conclusive evidence of the quantity received by the buyer on delivery (unless the buyer can clearly prove to the contrary).
  – Any liability of the seller for non-delivery shall be limited to replacing the relevant goods within a reasonable delivery time or issuing a credit note at the pro rata contract rate against any invoice raised for such goods.
  – Goods will be packaged for domestic transportation via the seller’s own transport or prescribed carriers. The buyer must inform the seller in writing of any special packaging they require. Additional packaging may be charged at an extra cost.

Return of Goods Ordered in Error

• Goods ordered in error by a customer cannot be returned without prior agreement.
• The seller will accept the return of goods ordered in error provided the buyer informs the seller within 5 working days of receipt of delivery. Returned goods must be unused and in their original packaging.
• Specially manufactured goods or goods that are manufactured upon the receipt of the order (non-stock items) cannot be returned and must be paid for.
• The buyer agrees to return the goods ordered in error to the seller, at the buyer’s risk and cost. The seller recommends that the buyer organise the collection of the goods by the seller to reduce the risk of damage.
• A credit note will be issued following receipt and inspection of goods by the seller, which will be subject to a 25% restocking charge of the net order value.  If the goods are replaced by items of a similar value, then the re-stocking charge will be considered at the seller’s discretion. Costs incurred in the collection may incur a further cost.
  

  Loss, Damage, or Fault of Delivered Goods

• The buyer must check all goods on delivery, and reject delivery if said goods are deemed faulty or do not match their order, before signing the carrier’s delivery notice. The buyer must then inform the seller within 3 days from receipt of delivery as to why the delivery has been rejected.
• The seller will organise the collection of returned goods at its own expense and the delivery of correct items. Returned goods must be stored properly and not used or damaged.
• Returned goods must be unused and remain, where feasible, in the original packaging.
• Goods that have been used will not be accepted for credit.