Reward Trolleys
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These conditions of sale govern all of our contracts for the sale of goods (“Goods” which include spare parts and ancillaries) and services (the “Contract”). Save to the extent that we have agreed to the contrary in writing we only offer our Goods and services on the basis of the conditions and all orders that purport to exclude them will be invitations to treat and any acceptance that purports to exclude them will be ineffective. We will accept modifications to the conditions but such acceptance must be in writing and cannot be inferred from a course of action.

1. Basis of the Contract

a) Reward Manufacturing Co. Ltd (Sackville Street, Sackville Mills, Skipton, BD23 3NE) carries on the business of the manufacture, supply and servicing of hotel, hospital and school equipment.

b) The Buyer- the person/ company purchasing from Reward Manufacturing Co. Ltd.

c) The Contract shall be governed by English law and the parties submit to the exclusive jurisdiction of the English courts.

2. Services

a) The Contract includes that services provided by the seller using reasonable skill and care and in a reasonably timely fashion.

b) The Buyer will be responsible for providing all support (“Support” which shall include information, notice of non or short delivery, notice of complaint, licenses, authorisations, facilities, access, support, lifts, inputs, power, a safe working environment) that is reasonably necessary for performance of the contract in a timely and safe fashion (including delivery) and ensuring that Support is accurate and of good quality.

3. Description and Selection of Goods and Services

a) The Buyer shall be responsible for providing sufficient information to enable the Seller to select, manufacture and deliver the Goods offered to the Buyer to enable any services to be organised and to ensure that such information is accurate at all times.

b) The quantity and description of the Goods shall be set out in the Seller’s quotation unless both parties agree make any changes.

c) All samples, drawings, descriptive matter, specifications and advertising supplied and issued by the seller are produced for the sole purpose of giving a reasonable description of the Goods described. They shall not form part of the contract.

4. Delivery of the Goods and Services

a) Delivery shall take place at the Buyers place of business or residence. If the seller has agreed to deliver to the buyer, then delivery will be to a specified address with reasonable flat access and appropriate equipment, personal protection and labour in order to take the goods. If Delivery is requested to upper floors, lift access or assistance must be available.

(b) Delivery will take place from Monday to Friday (excluding Bank Holidays) between the hours of 08.00 to 18.00hrs. The delivery address must be suitable for heavy goods vehicles.

c) Deliveries required at a separate address other than the Buyers place of business or residence must be confirmed and agreed in writing.

d) Any dates specified for Delivery are intended as an estimate and time for Delivery will not be notified. The Seller shall make every effort to ensure that the date of Delivery shall be as accurate as possible. Delay shall not entitle the Buyer to terminate or rescind the contract.

e) If for any reason the Buyer fails to accept Delivery or the Seller is unable to deliver because the Buyer has not provided appropriate support:

i) risk in the Goods shall pass to the Buyer
ii) the Contract shall be deemed to have been performed and
iii) the Seller may store the Goods until actual delivery, whereupon the Buyer shall be liable for all related costs and expenses (including administration, storage and insurance).

f) The Seller may deliver Goods in separate instalments. Each instalment can be invoiced separately in accordance with the terms of the contract.

g) Non Delivery -

(i) The quantity of any consignment of Goods as recorded by the Seller shall be conclusive evidence of the quantity received by the Buyer on delivery (unless the Buyer can clearly prove to the contrary).
(ii) Any liability of the Seller for non-delivery shall be limited to replacing the relevant Goods within a reasonable Delivery time or issuing a credit note at the pro rata Contract rate against any invoice raised for such Goods.

h) Goods will be packaged for domestic transportation via the sellers own transport or prescribed carriers. The Buyer must inform the seller in writing of any special packaging they require. Additional packaging may be charged at an extra cost.

5. Carriage Charges




England & Wales Mainland

Carriage is charged per trolley according to Figure 1 below. Trolleys are assigned a Bracket according to size, weight and specification. Goods which do not come under the category of trolleys will incur a minimum charge of £15 carriage unless both parties have agreed otherwise.

Scotland Mainland

Based upon delivery postcode.

Northern Ireland

Based on actual cost at the time of delivery.

Channel Islands, Isle of Man, Isle of Wight, Scottish & Other Islands

Based on actual cost at the time of delivery.


By special quotation against specific details


Bracket Cost

1 Trolley

2 Trolleys

3 Trolleys

4 Trolleys

5 Trolleys

6 Trolleys




































Figure 1

c) All prices are based on a three working days delivery time from dispatch. If the Buyer wishes to receive the Goods at a sooner time/ date then an extra charge may apply. The Seller cannot be held responsible for Goods arriving at a sooner/ later time then specified once the Goods have left the premises of the Seller.

7. Return of goods ordered in error

a) Goods ordered in error by a customer cannot be returned without prior agreement.

b) The Seller will accept the return of Goods ordered in error provided the buyer informs the seller within 5 working days of receipt of delivery. Returned goods must be unused and in their original packaging.

c) Specially manufactured Goods or Goods that are manufactured upon the receipt of the order (non- stock items) cannot be returned and must be paid for.

d) The Buyer agrees to return the Goods ordered in error to the Seller, at the Buyers risk and cost. The Seller recommends that the Buyer organise collection of the Goods by the Seller to reduce risk of damage.

e) A credit note will be issued following receipt and inspection of Goods by the Seller, which will be subject to a 25% restocking charge of the net order value.  If the Goods are replaced by items of a similar value then the re-stocking charge will be considered at the Seller’s discretion. Costs incurred in collection may incur a further cost.

8. Loss, Damage or Fault of Delivered Goods.

a) The Buyer must check all Goods on Delivery and reject delivery if said Goods are deemed faulty or that do not match their order, before signing the carriers delivery notice. The Buyer must then inform the Seller within 3 days from receipt of Delivery as to why the delivery has been rejected.

b) The Seller will organise collection of Return Goods at its own expense and the delivery of correct items. Returned Goods must be stored properly and not used or damaged.

c) Returned Goods must be unused and remain, where feasible, in the original packaging.

d) Goods that have been used will not be accepted for credit.

9. Drawings, Designs and Confidentiality

a) All drawings, photographs, blueprints, illustrations, marketing literature, web site illustrations and other designs relating to the Seller's goods or services (“Designs”) (including all copyright, design right and other intellectual property in them) shall as between the parties be the property of the Seller; and the Buyer is not entitled to make any use of the Designs other than for the purpose of this Contract.

(b) Any inventions, modifications, improvements, techniques or know-how affecting the Goods made or gained in the course of performing this Contract, shall belong to the Seller absolutely.

(c) Neither party shall disclose to third parties or use for its own purposes, any confidential information or trade secrets of the other party.

(d) Each party warrants that it has the necessary intellectual property rights to enable it to perform its contractual obligations and will forthwith inform the other on discovery of any infringement of intellectual property rights.

10. Risk and Title

a) Once Goods are Delivered, their usage is at the Buyers own risk.

b) The Seller will remain the owner of Goods until payment is received in full. The Seller has the right to enter the premises of the buyer and reclaim the goods until this point.

11. Price

a) The price of goods, carriage charges and stocking charges will be that set out by the Buyer in the form of catalogue, website and direct quotations.

b) Goods will be priced exclusive of VAT. Carriage cost and any special packaging costs shall be paid for when payment for the Goods is due.

12. Payment

a) The price for all goods is due in pounds sterling made payable to Reward Manufacturing Co. Ltd within 30 days of the invoice date unless both parties have agreed differently in writing.

b) Payments will not be deemed at received until funds are received and cleared. Credit card payments shall be authorised at the time of order.

c) The Buyer shall make all payments due under the Contract in full without any deduction. If the Buyer fails to pay the Seller any sum due pursuant to the Contract, the Buyer shall be liable to pay interest to the Seller on such sum from the due date for payment at the annual rate of 8% (above the Bank of England base rate) accruing on a daily basis until payment is made, whether before or after any Judgment. The Seller also reserves the right to claim interest under the Late Payment of Commercial Debts (Interest) Act 1998.

13. Quality and Warranty

a) Reward branded products are guaranteed for a period of 12 months from delivery date against manufacturing defects.

b) Where the Seller is not the manufacturer of the goods, the seller shall make every effort to enforce the warranty of the in- direct manufacturer and will take responsibility as a distributor of such Goods to ensure quality and a service to the Buyer.

c) Provided that the Buyer has complied with its obligation and has subjected the goods to reasonable use then if the Goods become defective due to fault in design and manufacture during the warranty period (12 months from delivery) then the Seller will either replace , repair, supply part or refund the price of Goods at the pro rata contract rate.

d) The above warranty is in addition not substitution for the Buyers statutory rights (if any) but the parties agree that in normal circumstances the above warranty is likely to be sufficient to adequately recompense the Buyer.

e) The Seller shall only accept liability for a warranty claim if:

i) The Buyer informs the Seller of the defect within the warranty period;

ii) The Seller is given reasonable opportunity and time after receiving the notice to examine such Goods and the Buyer returns Goods to the Seller at the Sellers expense.

iii) The Buyer makes no further use of the Goods after notice is given of the default.

iv) The Buyer has not tried to alter or make repairs on the Goods without the consent of the seller.

f) Goods replaced under warranty will continue under warranty for the duration of the initial Goods contract.

16. Assignment

The Contract cannot be signed without the consent of both parties.

17. Force Majeure

Either party shall have the right to defer Delivery or to cancel the Contract or reduce the volume of the Goods ordered if it is prevented from performing the Contract due to unforeseen circumstances beyond its reasonable control (“Force Majeure” which expression includes Force Majeure affecting a supplier or subcontractor) provided that they shall inform the other party of all the circumstances and if they are prevented from performing the contract for more than 180 days then either party may give notice in writing to terminate the Contract.